Our Commitment
#Our Purpose & Vision
QMusic is the peak body for Queensland’s music sector, the state-wide representative voice for Queensland’s musicians, music workers, live music venues and fans. Our vision is to support and promote a Queensland music industry that is thriving, diverse, and connected, and empower the artists and businesses, big and small who will create the soundtrack of Queensland's future.
Our Values
1. GENUINE: we are open, honest, and transparent, and we will always be accountable to the industry for our work.
2. INCLUSIVE: we are deliberately inclusive, fair, and equitable, and expect the same from our partners and stakeholders.
3. INDUSTRY FOCUSED: we are connected to and representative of the industry and we put their needs and priorities at the centre of what we do.
4. INFORMED: we seek to listen and learn, and we make our decisions based on ground.
5. BOLD: we are ambitious and actively seek out ways to be fresh and original, positioning ourselves within a contemporary mindset, and valuing creativity and innovation.
Our Goals
1. COLLECTIVE ECONOMIC GROWTH: We are committed to unleashing our industry’s full economic potential, transforming it into a powerful engine of growth and opportunity.
2. BETTER EVERYDAY: We are committed to building a better, safer, and more inclusive Queensland music industry - where every artist and business has the opportunity to thrive and shine.
3. MUSIC FOR ALL QUEENSLANDERS: Music unites us all, and we’re committed to creating available and accessible pathways that empower every Queenslander to participate in its magic.
4. MUSIC INDUSTRY VISIBILITY: We celebrate and advance Queensland’s diverse music industry through powerful storytelling, building support for the resources that fuel its success.
5. A ROBUST ORGANISATION: We’re building a resilient organisation through the diverse funding sources, strong governance, and innovative partnerships that empower our team and fuel Queensland music’s growth.
#Our Service Promise
QMusic, as Queensland’s music industry peak body, provides services, support programs and advice to its members as well as the wider music industry, from artists, producers and crew to managers, creative practitioners (photographers) and more.
We do our best to ensure our services and support are accessible to as many of you as possible. We are dedicated to creating a safe and inclusive culture, delivering sector development, stimulating and growing the state’s music sector, and providing services to support you in the industry.
We recognise that the service and support we provide you is integral to your success in the industry. We are committed to being respectful and authentic, we will provide you with the best service and support we can.
- Consultation: We can’t do this alone; we will continually engage with you, the industry, and the broader community to foster collective actions and outcomes.
- Transparency: We will ensure that there is easily accessible information on the services and support we provide to you and how we provide it.
- Responsiveness: There are a number of ways to get in touch with us, and we endeavour to respond to you as soon as possible.
- Privacy: We value you and as such will never share your information with unauthorised third parties and will always respect your confidentiality.
#Our Collective Responsibility
QMusic is committed to embodying a safe and inclusive culture for our industry, our members and event attendees and our staff and crew, and supporting our team to do their best work. As part of supporting and promoting a thriving contemporary music industry, we strive to ensure everyone can feel safe and welcome at QMusic events, in QMusic workplaces, or when engaging with the QMusic team, regardless of gender, sexual orientation, disability, age, race or religion. To achieve this, we all share a collective responsibility to supporting a safe and inclusive culture, including:
- Following state, federal and local laws, as well as event policies.
- Refraining from offensive behaviour, verbal discrimination, aggression, physical violence, abuse, threats, intimidation, or harassment of any kind.
- Consuming alcohol responsibly and refraining from the sale or use of illicit substances at QMusic events.
- Being kind, cooperative, and respectful when communicating or working with QMusic staff and volunteers, along with venue staff, artists, suppliers, and other QMusic contractors.
- Helping us to help you, by using the QMusic feedback process, so that we can collectively and collaboratively facilitate change and achieve great things.
If the above conditions are breached, QMusic will take appropriate action and uphold a high standard of safety and inclusivity for our members, event attendees, and industry, including ensuring a safe work environment for our staff and crew. Actions may include revoking of perpetrators’ credentials without refund, termination of the contract, ceasing contact, banning from any future QMusic events and reporting of the matter to relevant authorities.
If you’ve experienced or witnessed behaviour that violates the conditions above, we want to hear about it. Submit your feedback via our online form or email us via safety@qmusic.com.au (all disclosures will be dealt with sensitively and escalated appropriately).
#Help us, help you – we welcome your feedback
We want to be the facilitators of change, we want to share knowledge, we want to discover new ideas and we want to do this collectively and collaboratively to achieve great things together.
Recognising and understanding we are all in this together is important. Please be respectful and authentic with us and provide timely and accurate information when required. Help us, help you, by abiding by our Collective Responsibility and please keep telling us what you think (the good or the bad), so we can help to give you the best service and support possible, and continue to evolve.
COMPLAINTS, COMPLIMENTS, AND FEEDBACK
We are committed to ensuring all complaints received are taken seriously, handled efficiently, and in the appropriate manner, fairly and confidentially. We will aim to resolve all complaints within five business days. Some complaints may be more complex, if this is the case, we will let you know and agree to regular contact until such time as a reasonable outcome has been reached.
All complaints will be handled in a confidential manner and you will be provided with updates during the investigation of your complaint.
We also love to hear from you when we’re doing good! By telling us what we’re getting right, we can not only recognise our staff for the efforts they have put in, but it helps us create and evolve best practices to support and grow our local industry, for the benefit of everyone.
All complaints, compliments, and feedback can be provided via the online QMusic Feedback Form, or via phone or email.